Head of Tech Service Delivery (Wealth Domain) (T00030403)
Other
High level solution design for Digital platform
Project Management as required on initiatives of each squad to delivered on time, within budget, and actively tracked
Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint of squads under management
Reporting on project progress
Facilitation of Stakeholder review meetings
Creation of project artefacts (PR, RFP, PID, Business Requirements, Functional Requirements, use case, Flow charts, PSAP etc), in various formats, for any initiatives related to backlogs of squads under management
Support test creation/execution/Management when required
Peer review of any artefacts to ensure no gaps in requirements nor any ambiguity within the artefacts and providing relevant feedback for staff development
Provide training to others on new solutions as needed with stakeholders during the visioning and concept development of a product
Support and mentor junior members of the team
Management of product backlog in terms of elaboration and grooming of items, making sure items are clear and understandable.
Povide input to estimations on projects based on Business Requirements
Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met
Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
Accountable to ensure that services under responsibility remains within target Service Levels (SLAs, uptime) and issues that may arise are promptly resolved with appropriate corrective and preventive action plans